We understand that from time-to-time things may not go as planned and you are maybe unhappy with our technician, or some part of the treatment provided.

If you have a complaint against our organisation, please try to speak to the person you have been dealing with, who should be able to help you to resolve the issue in the first instance.

• To provide resolution to the case as soon as possible.
• To keep all matters as low key as possible and ensure business carries on as normal to avoid any further problems.
• If an informal approach is not possible then our formal complaints procedure should be followed.

Formal Complaint Procedure:

Our formal complaints procedure is intended to ensure complaints are dealt with fairly and consistently, and if possible, to the complainant’s satisfaction.

To ensure consistency all formal complaints must be submitted in writing either via post to our office or via email as soon as possible and at least within 8 weeks of the treatment. This way all complaints are automatically recorded, and any information can be recalled if required.

You will receive an acknowledgement of receipt within 24 hours if sent via email and we aim to investigate the issue and give an explanation within 7-10 working days if the complaint concerns our workmanship. Either concerns regarding effectiveness of treatment or damage complaints fall into this category. In which case we will carry out a scheduled site visit to investigate and advise on best method of rectification.

If after this time you are still unhappy, we are members of the British Pest Control Association, and you can contact them to assist in reaching a solution. (www.bpca.org.uk/complaints).

Please do not contact them until you have gone through our internal complaints’ procedure, as they will refer you back to us.

To contact via post: Matt Evitts, 32 Eden Grove, West Bromwich. B71 1EX.

To contact via email: Either use the ‘Contact Us’ form and add subject – Complaint

Email directly: contact@blackdogpestsolutions.co.uk